SPORTIFYThis is the website policy edition. Installed app versions may display an earlier edition. Contact Sportify Support if the information in your app differs.
App availability and controls can vary by version and rollout. If a described control is unavailable, contact Sportify Support. Live online payments are available only where enabled; this website does not confirm payment-provider activation.
This policy explains academy-plan payment concerns, tournament cancellations and refund processing in Sportify. Academy-plan enrollment cancellation is not currently an in-app feature.
Cancelling participation and returning money are separate steps. A cancellation or deletion confirmation is not a refund confirmation.
1. Before purchasing
Review the price, session limit, validity, schedule and venue shown for the selected plan or tournament before confirming payment. Ask the academy or organizer about any cancellation conditions that are not shown.
2. Academy plans: no in-app cancellation
Sportify does not currently provide a feature for players or academy staff to cancel an active academy-plan enrollment. Stopping attendance does not cancel the plan or automatically return its payment.
An academy can archive a plan to stop new purchases. Archiving does not cancel existing enrollments: enrolled players retain access until their sessions or validity end.
For an incorrect charge, a service not provided or another payment concern, contact the academy or Sportify Support for review. Any approved refund is handled separately from plan management; contacting support is not a promise of cancellation or refund approval.
Sportify does not currently apply a universal automatic pro-rata refund formula for unused sessions. Any applicable consumer rights remain unaffected.
3. Player-requested tournament cancellation
Where the tournament screen allows you to cancel your registration or team entry, that action cancels participation. It does not automatically refund an online payment. Contact the organizer or Sportify Support for an online refund review.
Cancelling a tournament entry with a confirmed cash payment records the remaining refundable cash amount as due. The academy or organizer must return that cash and confirm the return separately.
4. When the organizer cancels a tournament
Organizer cancellation cancels the tournament and its active entries. For captured entry payments, Sportify records refund requests for the remaining balance after deducting refunds already processed or pending.
With online payments enabled, those online refund requests are submitted to Razorpay. Cash refunds remain due for the academy or organizer to return. Pending, unpaid payment records are cancelled or marked unsuccessful; they are not treated as money already refunded.
A cancelled tournament does not mean every refund has finished. Pending, failed or uncertain refunds need provider confirmation or support follow-up.
5. Online refund status
An approved online refund is requested against the original payment through Razorpay and is returned to the original payment method. Sportify does not ask you to pay a fee or share an OTP or UPI PIN to receive it.
Requested or pending means a refund has been recorded but processing is not yet confirmed. If the provider response is unclear, the request remains pending while it is reconciled; repeating the cancellation does not send the same refund again.
Processed means Razorpay has reported the refund as processed. This is not a guarantee that your bank statement has already updated. Bank or payment-network posting can take additional time.
Failed means the provider reported that the refund failed. It is not marked as completed; contact Sportify Support with the payment reference for follow-up.
There is no guaranteed instant refund or fixed completion time in the app. If a payment was deducted but its status is unclear, contact support before paying again.
6. Cash payment refunds
Cash refunds are returned directly by the academy or organizer that received the payment. Sportify may display a refund as due until authorized staff confirm that it was returned.
7. Account or player-profile deletion
Deleting an account or player profile is a privacy action, not a payment-refund request. It does not automatically refund payments. Contact support about outstanding paid services or refunds and keep your transaction references.
Relevant transaction and shared operational records may remain after personal profile details are removed or anonymized, as explained in the privacy and deletion pages.
8. Service problems and incorrect charges
If a service is cancelled, materially misdescribed, not provided, or charged incorrectly, contact Sportify Support. We will review the transaction with the relevant provider.
Include the account email or mobile number and the Sportify transaction reference. Do not send a password, card number, UPI PIN, or OTP.
9. Consumer rights
Nothing in this policy removes any non-waivable right or remedy available under applicable consumer law.
Request account deletion or request deletion of selected data without reinstalling the app.