Delete selected data

Send an email request

No app installation or website login is required. Use your registered email if you have access to it; if not, explain this so support can arrange verification.

Open email request

This opens your email app; it does not send the request automatically. You can also email mateen.sportify@gmail.com manually.

How to make your request

Identify your app and account using your registered email address or mobile number.
Describe exactly which data or managed player profile you want removed.
Say that you want to keep your account open.

Requests can cover data such as an uploaded profile image or a managed player profile. Support must check ownership, the effect on shared profiles and any retention obligations. This is not a promise that all records can be removed while an account remains active.

For Sportify Player guardians

For a managed profile without its own login, the app provides a Delete player profile option in Edit profile. The guardian’s account remains open. A shared profile needs a support review; a player with their own login must use their own account-deletion flow.

If you do not see the option, use the email request above.

For Sportify Partner users

Use the email request to identify the personal data you want removed. Academy operational records are not the same as your personal account data, and removal may affect your ability to use a feature. Support can explain the available options after reviewing the request.

What selected-data deletion does not do

Removing a managed player profile removes or replaces personal fields and can cancel linked active plans and tournament participation. It does not automatically refund payments or erase transaction history, attendance and shared tournament results. Your own account remains open.

Both apps also offer profile-photo removal in Account settings. These specific controls are different from a general delete-all-data button, which this website does not provide.

What may be kept, and for how long

Some records may be retained for the reasons below. Account deletion does not erase other people’s accounts or shared academy business records. Replacing personal account fields does not necessarily make every retained identifier or linked record anonymous.

Records	Reason	Retention period
Payment, refund, payout, tax and accounting records	Reconciliation, disputes and applicable accounting obligations. Transaction references and links to retained records can remain after personal account fields are removed or replaced.	No automatic expiry is currently configured; these historical records may remain indefinitely. This is not a claim that indefinite retention is legally required or that every retained record is anonymous. Requests to remove data no longer needed are reviewed individually.
Attendance, tournament results and academy operational history	Preserving shared academy and competition records. Personal profile fields are removed or replaced, while record identifiers and shared history can remain.	No automatic expiry is currently configured; shared historical records may remain indefinitely. Account deletion does not erase another person's account or shared academy records.
Security, audit and support case metadata	Account security, fraud prevention and explaining actions. Account deletion removes support message content and contact fields, but limited identifiers and case or event metadata can remain.	No automatic expiry is currently configured for retained metadata. It may remain indefinitely; requests to remove information no longer needed are reviewed individually.
Backups	Recovery snapshots may contain personal data from before account deletion. Active-service deletion does not modify an existing snapshot.	The expiry of the existing provider-created database snapshot is not confirmed. No maximum backup-erasure period is currently promised. See the backup explanation below; the 48-hour request-processing commitment does not apply to snapshot expiry.

Backup copies are separate from active data

Deleting data from the active service does not erase an older database snapshot. As of 3 October 2026, our Railway database has an existing provider-created pre-security-patch backup, but no scheduled backup rotation. The expiry of that existing snapshot has not been confirmed, so we cannot currently specify a maximum period for erasing personal data from it. The API storage volume has no Railway backups shown. These observations do not establish the retention of any other provider or separately held copy. Contact Sportify Support for a request-specific explanation of retained data and outstanding deletion steps.

After you send a request

Support may need to verify that you own the account or are authorized to act for the player. Do not include passwords, OTPs, UPI PINs, card details or identity documents in your initial email.

We process deletion requests within 48 hours of receiving them. Processing includes reviewing the request, verifying authority and carrying out eligible deletion steps. If identity verification, academy ownership or shared-profile issues prevent completion, we explain what is needed. This request-processing commitment is not a guarantee that every historical record or backup copy is erased within 48 hours.

Prefer to close your account?

Visit Delete your account.