Privacy policy

1. Data we collect

• Account and contact data, including name, email, mobile number, role, and login records.
• Player and guardian data, including date of birth, gender, linked minor profiles, sports, plans, attendance, reviews, and tournament participation.
• Academy and staff data, including business details, location, licences, certificates, staff roles, plans, batches, attendance, payments, and settlements.
• Profile photos, academy visuals, tournament and announcement images, and documents you choose to upload.
• Adult account handover data, including invitation, contact-verification, identity-review decision, account-linking, and guardian-access audit records.
• Device and push-notification tokens, login and security records, and support information submitted through the app. These are separate from optional device permissions.
• Location coordinates used for nearby-academy discovery when you permit device location access, and academy or branch addresses and coordinates provided by partners.
• Support tickets, messages, images and related account, player or transaction references you submit for assistance.
• Payment references and transaction status. Full card or UPI credentials are handled by the payment provider, not stored by Sportify.

2. Why we use data

• Create and secure accounts, verify contact details, and provide role-based access.
• Operate discovery, enrollment, payment, attendance, tournament, announcement, review, and support features.
• Show nearby academies when location is enabled and send service or safety notifications you have allowed.
• Prevent fraud, investigate misuse, meet legal and accounting duties, resolve complaints, and improve reliability.

3. Who receives data

Data is made available according to the user’s role and relationship to the academy, player or event. This can include the relevant academy staff, coaches, guardians, players and organizers. Service providers used for payments, hosting, email or phone verification, notifications, maps and media may also process data needed for those features.

Information may also be disclosed to authorities or advisers where required by law or necessary to investigate misuse or protect rights and safety.

We do not sell personal data. Public profile, academy, tournament, review, or announcement information is visible only as described when you submit or publish it.

4. Children and guardian profiles

A guardian must have legal authority to create and manage a minor’s profile. We use minor data only to provide the requested sports services, protect the account, meet legal duties, and support the guardian’s choices. We do not knowingly use minor data for targeted advertising.

After a linked player reaches 18, Sportify may verify the adult’s email, mobile number, age, and identity to connect their login to the existing profile. On acceptance, guardians lose access to that adult profile while the adult retains its prior Sportify history.

5. Location and device permissions

Location, camera, gallery, and notification access are requested only when a feature needs them. You may deny or later change a permission in device settings. Core account access remains available, but nearby results, photo capture, media selection, or push alerts may not work without the relevant permission.

6. Retention and security

Account deletion removes or replaces personal account fields, but historical financial, shared sports, security and support-case records currently have no automatic expiry and may remain indefinitely. Some retained identifiers and links can still relate to a person; replacing profile fields is not a guarantee that all retained records are anonymous. Requests to remove data no longer needed are reviewed individually. The account-deletion page explains each retained category.

We process deletion requests within 48 hours. That is a request-processing commitment, not a promise to erase every historical record or backup within 48 hours. Older recovery snapshots are separate from the active database. The expiry of our existing provider-created database snapshot has not been confirmed, and no maximum backup-erasure period is currently promised. See the backup explanation on the account-deletion page.

Where identity evidence is requested for an adult account handover, access is restricted to authorized review. Removal is initiated after approval, rejection, cancellation or expiry; cleanup failures may require a retry. Limited review and audit details are retained to secure and explain the handover.

We use access controls, encryption in transit, restricted document storage, audit records, and other reasonable safeguards. No system can guarantee absolute security.

7. Your choices and rights

Account deletion disables login, revokes account access and removes or anonymizes personal fields. It does not erase every database record: transaction references, attendance, tournament results and limited audit or support-case metadata can remain. Shared profiles may remain available to other authorized guardians.

You can request account deletion from Profile → Account settings → Delete Sportify account, or use the account-deletion page on this website. Selected-data requests can be made without closing your account; ownership, shared records and retention requirements still need to be checked.

Subject to applicable law, you may ask to access or correct your data, withdraw consent where processing is based on consent, request erasure of data no longer required, raise a grievance, or nominate another person to exercise rights where the law permits.

Withdrawing consent does not invalidate earlier lawful processing and may prevent a requested feature from working. Some records must be retained for legal, safety, payment, or dispute purposes.

8. This information website

This public information website has no account login, checkout, analytics scripts or tracking cookies. Opening an email request link opens your email app; you must send the email yourself. It does not submit a request to the Sportify app automatically.

The hosting service may process ordinary technical request information, such as an IP address, to serve and secure the pages. Information you send by email is also handled by the email provider and the person reviewing your request.

9. Updates and contact

We may update this notice and will publish the new version and effective date. For privacy questions, rights requests, or grievances, email mateen.sportify@gmail.com.