Delete your account

What to include

1. Name the app: Sportify Player or Sportify Partner.
2. Give your registered email address or mobile number and your name.
3. State that you want your account and associated personal data deleted.

Sportify is operated by Mateen Abdul Aziz Langde. The contact above handles requests for both apps.

Delete from the app instead

In an app version that supports account deletion, open Profile → Account settings → Delete Sportify account. Review the deletion details and any blockers, enter your current password inside the app, type DELETE, and confirm. If the option is unavailable, use the email request above.

What account deletion changes

Deletion disables sign-in and removes or replaces personal fields with deleted-account placeholders. It is not a promise to erase every historical database record.

• Contact details, password, profile image and personal coach information are cleared; login sessions and notification tokens are removed.
• Message content and private attachments in support cases associated with the deleted account or player are removed; limited case metadata may remain.
• Personal player details are removed or replaced, and applicable public academy reviews are deleted. Financial and shared sports records may remain.
• Sole-managed dependent profiles are removed or anonymized. A shared profile remains available to its other guardian, while the deleting guardian’s link is removed.
• Partner staff access is deactivated and active coaching assignments are disconnected; academy business records are not erased with the staff login.

Partner accounts and shared profiles

Academy owners must complete an ownership transfer or academy closure for every academy they still own before the in-app deletion can proceed. Pending ownership transfers can also block deletion. Email support to start the request and resolve these steps; you do not need to reinstall the app to ask for help.

A guardian cannot erase another guardian’s account. Shared player profiles and profiles with their own login require the appropriate ownership or access review.

Paid services and outstanding refunds

Account or player-profile deletion does not automatically refund payments. It can cancel linked active plans and tournament participation. Contact support about outstanding paid services or refunds and keep your transaction references. Read the cancellation and refund policy.

What may be kept, and for how long

Some records may be retained for the reasons below. Account deletion does not erase other people’s accounts or shared academy business records. Replacing personal account fields does not necessarily make every retained identifier or linked record anonymous.

Backup copies are separate from active data

Deleting data from the active service does not erase an older database snapshot. As of 3 October 2026, our Railway database has an existing provider-created pre-security-patch backup, but no scheduled backup rotation. The expiry of that existing snapshot has not been confirmed, so we cannot currently specify a maximum period for erasing personal data from it. The API storage volume has no Railway backups shown. These observations do not establish the retention of any other provider or separately held copy. Contact Sportify Support for a request-specific explanation of retained data and outstanding deletion steps.

After you send a request

Support may need to verify that you own the account or are authorized to act for the player. Do not include passwords, OTPs, UPI PINs, card details or identity documents in your initial email.

We process deletion requests within 48 hours of receiving them. Processing includes reviewing the request, verifying authority and carrying out eligible deletion steps. If identity verification, academy ownership or shared-profile issues prevent completion, we explain what is needed. This request-processing commitment is not a guarantee that every historical record or backup copy is erased within 48 hours.